FAQ

Product

• What is IPL hair removal?

  Intense Pulsed Light (IPL) is one of the most painless and long-lasting way to remove hair. Is a light that targets the melanin in the hair follicle, which breaks the cycle of hair regrowth. With continued use, it delivers long-lasting hair reduction.IPL hair removal treatments are a great way to achieve long-lasting results without the hassle of shaving or waxing.

• What is the difference between IPL and Laser Hair Removal?

  The main difference between IPL and laser is the type of light used. IPL or intense pulsed light, is a broadband pulsed light, whereas laser is a single monochromatic light source. IPL and laser technologies both target the melanin in the hair follicle and you can expect permanent results from both. Energy, frequency and hair color are all determining factors in the efficacy of the treatment, while the light source, whether it is a laser or an intense pulsed flash light plays a minor role. Get a lifetime IPL home device with the same hair removal effect as laser at the most cost-effective price with MimiSilk.

• Does MimiSilk IPL Hair Removal Device is safe?

  We're excited to share with you that MimiSilk IPL Hair Removal Devices are FDA cleared, ensuring a high standard of safety and efficacy. They are also CE, TGA, PSE, SFDA and CII certified.

• Does IPL hair removal hurt?

  Unlike laser hair removal, IPL or intense pulsed light hair removal is generally considered to be much safer and less painful. This is because IPL uses a multi-spectrum bulb vs a single-wavelength laser. You may feel a slight tingle in sensitive areas during treatment, but it should not be painful.

• How do I know if my skin tone is compatible with the Device?

  On the basis of Fitzpatrick Photo typing Scale, the effect is different according to skin tone. It's best for skin tone: White, Ivory, Beige, Light Brown, Brown, except the Dark Brown. And it is not suitable for red, white, gray and light color hair.

• How many flashes does it offer?

  The valid maximum pulse counter of the device is up to 500,000 times.
  

  When the remaining pulse counter of the device shows '000000', it means that the device has reaches the end of its service life. In this case, you need to replace and purchase a new one, and you can go to your local provider or direct contact the manufacturer.

• What is the technical specifications?
  • Light Wavelength Range: 510~1200nm
  • Spot Size (Window size of IPL): 3.5cm²
  • Flashes: 500,000
  • Treatment Level: Level 1 to 5
  • Max Energy: 12J±20%
  • Energy Density: 1.37J/cm² ～ 4.11J/cm²
  • Pulse Duration: 4.0~8.0milliseconds
  • Pulse Interval: 0.7~2.5s
  • Input power: AC100~240V
• How do I use the IPL device?

  1. Prepare Your Skin
  Use the included razor to shave any hairs longer than 2 mm (1/16 in) in the treatment area. Make sure your skin is completely dry before applying the device.

  2. Select Mode Connect the power cord to the adapter, and insert the plug into a power outlet. Short press the On/Off button to turn on the device. Goggle up to protect your eyes. Press and hold the Round button for 2 to 3 seconds to enable Smart mode.

  3. Start the Treatment Place the light outlet flush against the skin to be treated and at a 90-degree angle. After hair removal is complete, press and hold the On/Off button for 1 to 2 seconds to turn off the device.

  *Please refer to the instruction manual for more details.

• Do I need to shave clean before treatment?

  Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles. Prior to use, make sure your skin is in good condition without any injury and wound, as well as your skin is shaved, clean and dry (free of any residue such as powders, creams, makeup, antiperspirants, or deodorants).

• How often should I use MimiSilk IPL Hair Removal Device?

  We recommend using the handset three times a week for the first month to achieve the best results. After that, you can use it once every two weeks or once a month for touch-ups as needed.
  
  Additionally, we suggest making adjustments based on your hair growth. If you notice thicker hair or stubborn areas, you can increase the intensity level and frequency of usage. However, it's important to monitor your skin's reaction and adjust accordingly to avoid any discomfort or adverse effects.

• Why do I need to stick with it for at least a year?

  Our hair grows in stages (anagen, telogen and catagen phases). About 10% of your hair in actively attached to the root (anagen phase) when you come in for a treatment and that is the hair we are able to effectively remove during that session. Following the treatment, 2-3 weeks later, you may notice all the hairs falling then some patches growing back. The hair regrowth is the hair that was not actively attached at the root and we will then remove during our next session. This is why it requires more than one or two treatments.

• What areas does Label IPL Hair Removal Device treat?

  You can use your handset on most parts of your body where unwanted hair tends to occur, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. But please do not use around the eyes, use only below cheekbones.
  
  To prevent discomfort, we advise treating the bikini area, inner thighs, and buttocks on the lowest intensity level, as the skin in these areas can be more sensitive.

• Can I use it on sensitive area?

  Yes. When using in sensitive areas, we advise taking particular care for your safety:
  1. Start with the lowest setting;
  2. Patch test before a full application;
  3. Avoid overlapping in one session;
  

  *If you experience any discomfort during use, please stop immediately and consult a professional.

• What is the suitable age range for IPL hair removal?

  DO NOT use if you are under the age of 18. The effects of using the system in this age group are unknown. Some follicles may mature earlier, so the decision to use IPL should be based on individual circumstances. We advise anyone under 18 to seek parental approval or consult a specialist, such as a cosmetician or dermatologist, before using our products.

• What should I do after the treatment?

  For 24 hours after IPL treatment, we recommend avoiding exposure to artificial light sources (tanning booth, solarium) and activities or skin products that may irritate your skin. Use sunscreen SPF15 when treated areas may be exposed to sun.

• How quickly can I see the results?

  You'll start to see results in as soon as 2-3 weeks, however, we recommend weekly treatments for 12 weeks to achieve optimal results. Once you've completed the 12 weeks, we recommend monthly maintenance treatments.

• Is IPL hair removal the permanent solution?

  You should see up to 80% hair removal following the scheduled treatment plan. When using your device, you are destroying hair follicles that are currently in the 'anagen' hair growth phase. It is possible that hairs that were not in the 'anagen' phase during treatment will still grow. This is why we recommend doing maintenance treatment once every 1-2 months as needed.

• How can I achieve softer results with hair reduction and not complete removal?

  By using less frequently and a softer mode.

• What if I am not satisfied with your device after using it?

  Rest assured, you can enjoy a full refund return policy within 90 days from the date of purchase. We will provide a return label, so you won't have to pay any extra shipping fees. Additionally, if the device experiences any non-human damage within two year, we will offer warranty services.

• Can MimiSilk IPL manage PCOS hair growth?

  Yes, IPL can help manage PCOS-related hair growth by targeting hair at the root and reducing regrowth. For women with PCOS who may experience increased hair growth, IPL operates just as effectively as it does for those without PCOS. Of course, individuals are unique and results may vary. However, consistent use following our recommended treatment schedule leads to noticeable results.

• Does IPL remove peach fuzz?

  Both IPL and laser hair removal offer various benefits for women, helping to control peach fuzz, maintain smooth skin and hormonal hair growth. For men, these technologies offer solutions to reducing ingrown hairs from shaving.

• Can I use IPL on the upper lip?

  It works effectively on the upper lip, chin and jawline. We recommend doing a patch test before use. It shouldn't be used near the eyes and along the forehead.

• Are there any side effects?

  When using Ice Cooling IPL Home Use Hair Removal Device according to the instructions for use, side effects are rare. However, every aesthetic procedure including the usage of home use devices may cause some degree of side effects. If any of the following conditions [Irritation,Redness,Sun Sensitivity] appear and last more than 24 hours, you should consult your physician.

• Are IPL Hair Removal Devices safe? Will they cause skin disease or cancer?

  We guarantees that all UV light has been filtered from the IPL light spectrum, including all wavelengths below 1,200 nanometers. This industry standard applies to most IPL systems and is designed to prevent skin damage from light rays, meaning you will not experience chronic complications such as skin diseases or premature aging or cancer-causing, you can use it without worry.

• Who should not use this product?

  IPL hair removal device is not recommended for individuals with any of the following conditions:
  - A known skin disorder
  - Skin diseases such as allergic dermatitis or eczema
  - Photosensitive epilepsy or photosensitivity
  - Menstruating, pregnant, or lactating individuals
  - Dark black or sunburnt skin (please refer to the skin tone chart)
  - Broken skin, scabs, healed wounds, cancer, or hemangiomas
  - Any artificial aesthetic, prosthetic, or plastic surgery area
  - Tattooed areas

• Can I travel with Label IPL hair removal devices?

  Yes, our devices are battery-free and feature a lightweight, compact design, allowing you to continue doing what you love, wherever you go.

• How do I clean my handset?

  To clean your handset, first disconnect the device from the electricity supply. Then, wipe the device down with a clean, dry cloth and 70% alcohol. (Don't use acetone or other abrasive fluids – they may damage your handset.) Then, use a dry cloth or paper towel to dry the device.
  

  *Never immerse your handset or any of its parts in water.